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Customer Support Associate

About the employer

At Starship, we are redefining how goods reach the places in which we live. We see a future where a new generation of convenience services becomes available to everyone – made possible by our awesome autonomous neighbourhood robots. We have brought together some incredible talent and have entered commercial pilots with hundreds of robots driving along sidewalks across the United States and four countries in Europe. We believe that soon there will be thousands of our robots around the world.

Starship is looking for a well-rounded Robot and Customer Support Operator who can solve problems that the customer might encounter. Our team supports customers and vendors who might have questions about our service and operates the robot in a safe and sensible manner in certain traffic situations.

Primary responsibilities:

- Support order delivery flow

- Communicate with Hypervisors, Operators, Field Assistants and Customers

- Log and report issues to relevant teams